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Description
PRC QUALITY
From years of experience and a strong passion for the industry, Performance Rod & Custom has made quality its number one goal. By continuing to focus on performance, durability, fit, appearance, and quality we believe in providing the best possible product at the lowest possible cost. By not compromising any aspect of our manufacturing process, we believe the customer can always rely on PRC products.
RESEARCH & DEVELOPMENT
The design program at Performance Rod & Custom continues to find ways to improve its existing product line. Years of hands-on experience has made us knowledgeable and aware of industry products. In addition, we are always looking to expand our product line to other aftermarket industries. On going testing will always be extremely important so we can continue to be an industry leader and continue to provide top quality products.
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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Refund Policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
In the same condition as received
Unworn or unused
With original tags attached
In its original packaging
You must also provide a receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at jonathon@hotrodhardware.com. Once your return request is approved, you will be provided with the return address and, if applicable, an RMA (Return Merchandise Authorization) number.
Important: Items sent back without prior authorization will not be accepted.
If you have any questions regarding your return, feel free to contact us at the email above.
Damages and Issues
Please inspect your order upon delivery. If your item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and resolve it promptly.
Exceptions / Non-Returnable Items
The following items are not eligible for return:
Custom or personalized products (including special orders)
Hazardous materials, flammable liquids, or gases
Sale items
Gift cards
If you are unsure whether your item qualifies, please contact us before initiating a return.
Exchanges
The fastest way to receive a replacement item is to return your original item (once approved) and place a new order separately.
Free Shipping Orders
Orders that qualified for free shipping are subject to deduction of the original outbound shipping cost if the item is returned.
Refunds
Once your return is received and inspected, we will notify you regarding the approval status of your refund.
If approved:
Refunds will be issued to your original payment method
Any applicable restocking fees will be deducted
Original shipping charges (if applicable) will be deducted
Return shipping costs (if arranged by Hot Rod Hardware) will be deducted
Please note:
Payment processing fees (including PayPal, Amazon Pay, or other merchant fees) are non-refundable
It may take additional time for your bank or credit card provider to process and post the refund
