Refund policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition as received
  • Unworn or unused
  • With original tags attached
  • In its original packaging

You must also provide a receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at jonathon@hotrodhardware.com. Once your return request is approved, you will be provided with the return address and, if applicable, an RMA (Return Merchandise Authorization) number.

Important: Items sent back without prior authorization will not be accepted.

If you have any questions regarding your return, feel free to contact us at the email above.

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and resolve it promptly.

Exceptions / Non-Returnable Items

The following items are not eligible for return:

  • Custom or personalized products (including special orders)
  • Hazardous materials, flammable liquids, or gases
  • Sale items
  • Gift cards

If you are unsure whether your item qualifies, please contact us before initiating a return.

Exchanges

The fastest way to receive a replacement item is to return your original item (once approved) and place a new order separately.

Free Shipping Orders

Orders that qualified for free shipping are subject to deduction of the original outbound shipping cost if the item is returned.

Refunds

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

If approved:

  • Refunds will be issued to your original payment method
  • Any applicable restocking fees will be deducted
  • Original shipping charges (if applicable) will be deducted
  • Return shipping costs (if arranged by Hot Rod Hardware) will be deducted

Please note:

  • Payment processing fees (including PayPal, Amazon Pay, or other merchant fees) are non-refundable
  • It may take additional time for your bank or credit card provider to process and post the refund